VPS Providers with Refunds and Refund Policies #
The table below summarises providers by refund type. Refund windows and restrictions are shown in the table; category definitions, common exclusions and how to request a refund follow.
18 providers with a confirmed unconditional refund window.
Confirmed unconditional refunds
| Provider | Refund window | Notes |
|---|---|---|
| GreenCloud | 7 days | New clients' first VPS within 7 days; excludes add-ons, crypto, additional orders/upgrades, 10%+ bandwidth use, promotional plans, dedicated servers and proxies. |
| AlphaVPS | 14 days (first order, unused) | First order within 14 days if none of the resources were used; abuse or TOS breaches are excluded. |
| HostDare | 3 days | First order within 3 days; excludes domains, SSL and dedicated servers. A valid reason is required; abuse, trials and discounted promotional orders are excluded. |
| BandwagonHost | 30 days | 30-day money-back guarantee; submit under the ToS. Payment gateway fees may be deducted. |
| VMISS | 3 days | Within 3 days; excludes requests after 3 days, over 10 GB traffic, renewals, an existing VM in the same location, DDoS, IP location/blocking issues and abuse. |
| ByteVirt | 7 days | First service within 7 days; $1 fee after 24 hours; crypto payments are non-refundable. |
| DMIT | 3 days | Full refund within 3 days, prorated within 30 days; payment gateway fees may apply. |
| GigsGigsCloud | 3 days | New orders within 3 days with under 1% traffic usage; renewals and existing orders excluded. |
| SmartHost | 30 days (annual) | Annual plans have a 30-day money-back guarantee; monthly payments are non-refundable; no refund after 30 days or for terms violations. |
| EdgeNAT | 7 days | 7-day refund guarantee; excludes traffic over 10 GB, blocked IPs, and abuse. |
| ServaRica | 7 days | 7-day money-back guarantee on all VPS plans; once per client; payment fees excluded. |
| ZgoVPS | 3 days | Within 3 days; crypto payments, renewals, over 10 GB traffic, and repeated refunds are excluded. |
| 666Clouds | 48 hours | New orders within 48 hours; renewals, promos, pre-sales, transferred services, and used traffic are excluded. |
| V.PS | 14 days (unused portion) | 14-day withdrawal right with a refund for the unused portion; one refund per account. Domains are excluded; SSL has 30 days. Excludes over 10 GB traffic, BGP/IX, transfers, abuse/blocklists, IP replacements, crypto/bank transfer, renewals and flash sales. |
| Kdatacenter | 3 days | Within 3 days of activation; annual VPS can be refunded pro rata within 30 days, after which only account credit is available. Dedicated servers: 5 days. Setup fees and used traffic are deducted; account-credit payments are non-refundable. |
| VPSDime | 72 hours | First order within 72 hours. |
| EthernetServers | 60 days | VPS and shared hosting: 60 days; dedicated servers: 7 days; domains: 3 days. One refund per person for the first order only; terms violations are excluded. |
| BuyVM | 3 days | First PayPal / credit card orders within 3 days; account credit is not withdrawable. |
Conditional or prorated refunds
| Provider | Refund window | Notes |
|---|---|---|
| JustHost | Unused portion | No unconditional refund; consumer cancellations are settled pro rata for the unused service. |
| LightLayer | Provider fault only | No refund for reasons not attributable to Lightlayer, including regular-priced and promotional products; only company-attributable issues are considered. |
| MegaLayer | Provider fault only | No refund for reasons other than Megalayer, including regular-priced and promotional products; VPS failures not caused by Megalayer are also excluded. |
| Hostwinds | 72 hours prorated | Request within 72 hours of payment for a prorated refund; domains, IPs, and crypto payments are excluded. |
| CloudCone | Prorated | Prorated refund only when CloudCone cancels the service; prepaid fees are generally non-refundable. |
| ColoCrossing | Prorated (may) | The terms only say unused fees may be returned pro rata on cancellation; this is not guaranteed and there is no explicit no-reason refund window. |
| HostHatch | 7 days (reason required) | VPS refunds can be requested within 7 days, but the issue must be caused by HostHatch; network or other factors outside its control do not qualify. Used resources, upgrades, setup and licence fees are non-refundable; other products are not refundable. |
| Evoxt | Provider fault only | Refunds are considered only when the service is found to be at fault by the provider. |
No general refund
| Provider | Refund window | Notes |
|---|---|---|
| RackNerd | Not offered | No refund guarantee; test with Looking Glass before ordering. |
| Wap.ac | No general refund | No general refund commitment; IP changes and abuse handling are covered separately. |
| AkileCloud | No refunds | The official refund page states that refunds are not supported; special-priced plans and refunds based on IP location are excluded. |
| DediOne | No refunds | The terms explicitly state that unused subscription periods are not refunded; cancellation or renewal does not create a refund. |
| HostEONS | Strict limits | The terms are restrictive; VPS plans should not be treated as unconditionally refundable. |
| CloudServer | Case-by-case only | No default refund; only where a published policy or written agreement applies. Activated services, renewals, setup fees, licences, IPs, custom work and consumed resources are non-refundable; credits may be granted at its discretion. |
| Sharktech | No refunds | All payments to Sharktech are non-refundable, including the one-time setup fee and subsequent charges, except as otherwise provided in the terms. |
| InterServer | VPS not refundable | Refunds apply to web hosting only; VPS plans are not refundable. |
Verified data checked 2026-11-12. Refund policies can change; the provider's official terms and checkout page govern.
How the categories work #
- Refund window: the provider states that a refund can be requested within N days, usually for a first or new order. A window is not the same as no conditions or no fees.
- Prorated: the unused service period is refunded, often when a monthly or annual service is cancelled mid-term.
- Account credit only: the refund goes to the provider account balance and cannot be withdrawn; common for special products, crypto payments or promotional orders.
- Provider fault only: refunds are considered only when the service is found to be at fault by the provider, not when the customer simply changes their mind.
- No general refund: the terms do not offer a general refund, or explicitly exclude VPS products.
Common exclusions #
- Time: outside the refund window, after renewal, or after a service transfer.
- Order type: specials, promotions, pre-sales, flash sales and clearance annual plans.
- Traffic and use: traffic above the provider threshold, blocked IPs, abuse, or high-complaint use.
- Payment method: crypto payments are often non-refundable; some gateway fees may be deducted.
- Add-ons: domains, extra IPs, control panels and paid backups usually are not refunded with the VPS.
- Frequency: some providers allow only one refund per customer.
How to request a refund #
- Open a billing ticket or use the provider’s billing page; do not only click “cancel”.
- Include the order ID, service ID, payment method and reason, and say whether you want the original payment method or account credit.
- Confirm the refund amount, fees, arrival time and any traffic or usage restrictions.
- Keep the ticket reply; if the provider refuses, compare the answer with the official terms before deciding on a dispute.
